FREE shipping from € 30!

Frequent questions

Way to pay:

At ByKoen you can pay with PayPal or with a credit card.

Shipping cost:

The delivery costs would be € 2.99 for all Spain, France, Portugal and Italy. Shipping costs for the rest of the world (United Kingdom, Guatemala, Brazil, Chile, Colombia, United States and Mexico) would be € 3.99.

Can I cancel or modify my order?

You can cancel or modify an order within 24 hours from when the order is placed. Since they are custom products, they require design and customization.

Delivery times:

Due to the large volume of orders received, articles with laser engraving except wood, have a time of prosecution from 5 to 7 days.
Once the order is sent, the time of delivery it is 3 to 7 days. (Valid for Spain, France, Portugal and the USA)

For Italy, Mexico, Peru and Chile the time of delivery it is 10 to 30 days.

UK 10-20 days.

Unless products are purchased out of stock and the term would be increased, in any case the customer will be notified. 

For items without the need for metal laser engraving, shipments are made in 1-5 days. (Reversible octopuses, photo keychain, wooden keychain, personalized mug, personalized t-shirt and fabric wristbands)

Due to the current situation with Covid, some orders may have a delay of up to 5 working days for reasons beyond ByKoen's control. 

Shipping all over the world:

We currently offer shipments to the following areas of the world: (United Kingdom, Guatemala, Italy, France, Brazil, Chile, Colombia, United States and Mexico). Delivery time may be affected for these areas, with shipping being between 10 and 40 days from purchase.

INCORRECT ADDRESSES:

An incomplete or incorrect address can cause delays and / or extra costs in the delivery of your order. We recommend that you check your address, street name, telephone number and postal code well before proceeding with the purchase.

If a second submission is required to correct an incorrect or incomplete address, THE CLIENT You must assume the new shipping costs caused by this forwarding (€ 2.99 VAT included).

The courier company will make up to two delivery attempts and, if due to absence, the package has not been delivered, it will remain in the office closest to your home for 14 days. After that time, the package will be returned to us, taking over THE CLIENT of the return costs.

 Can I record a Playlist instead of a song?

You can record your own Playlist by placing the link on the "Song and Author" form. This Playlist can be modified without problem, as the scan will continue to work unless the Playlist is deleted.

Song scan not working?

Follow these instructions:
-Avoid reflections.
-Makes the maximum possible zoom to the phone to perform the scan.
-Use good or natural lighting.
-Scan vertically
-When the code looks correct, hold the camera in the same position for a few seconds.

In case none of these previous answers has helped you, you can contact us through our form Contact.

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