10% descuento con el código BKBIENVENIDA | Envíos GRATIS | Express 24 - 48 horas

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      Our policy lasts for 15 days. Yes 15 days have passed since Your purchaseUnfortunately we cannot offer a refund or exchange.

      To be eligible for a return, the item must be unused and in the same conditions in which you received it. It should also be in your original packaging.

      There are several types of goods that are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

      Additional non-returnable products:
      * Gift cards
      * Downloadable software products
      * Some health and personal care products

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      There are some situations where only partial refunds can be guaranteed: (if applicable)
      * Books with obvious signs of use
      * CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
      * Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
      * Any item that is returned more than 30 days after shipment.

      Refunds (where applicable)
      Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
      If you're approved, Then you refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in a certain number of days.

      Late or lost refunds (where applicable)
      If you haven't received your refund yet, please check your Bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next step, contact your Bank. It often takes some time before your refund is posted.
      If you have followed all these steps and still have not received your refund, please contact us at info@koencollections.com.


      We only replace items that are defective, damaged or wrong. Unfortunately custom products not they can be exchanged or refunded.

      Sale items (where applicable)
      Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

      Exchanges (where applicable)
      We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info@koencollections.com and send the item to:.
      Customized products not have this option.

      If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

      If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.


      By working outside the transport company, delivery of orders not depend on us, so, in the event that they purchase an Express shipment (24 - 48 hours), not your order is guaranteed to arrive within the estimated timeframe.
      If your order is delivered at 72 working hours a refund of € 1.99 will be made
      If your order is delivered past 96 working hours, they will be given a full refund of € 3.99

      To return your product, you must contact us at info@koencollections.com

      You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

      Depending on where you live, the time it takes to receive the exchanged product may vary.

      If you are shipping an item over € 20, you should consider using a trackable shipping service or purchasing insurance for shipping. We do not guarantee that we will receive your return.